Terms of exchange/return of good quality goods
Article 9. In accordance with the Law of Ukraine "On the Protection of Consumer Rights", the consumer has the right to exchange a non-food product of appropriate quality for a similar product, if the product did not satisfy him for:
- form,
- dimensions,
- style,
- color,
- size or for other reasons that make it impossible to use it for its intended purpose.
Product exchange is possible within 14 days , excluding the day of purchase, provided that:
- the product was not used;
- its commercial appearance, consumer properties, seals, labels are preserved;
- presented settlement document (cheque or invoice).
Terms of exchange/return of goods of inadequate quality
Article 8. In case of detection of product defects during the established warranty period, the consumer has the right:
- demand free of charge elimination of deficiencies within a reasonable period of time;
- exchange the product for a similar product without defects;
- request a price reduction or refund.
Claims may be rejected if the seller proves that the defects of the goods arose as a result of the consumer's violation of the rules of use or storage.
The consumer has the right to participate in the product quality check personally or through his representative.
How to return the product?
You can solve the issue of returning the goods through the form indicated on the website, or by contacting us using the contacts indicated on the website.